经验分享:买到有质量问题家具,商家不肯负责怎么办?

澳洲全知道分类: 澳洲生活经验分享:买到有质量问题家具,商家不肯负责怎么办?
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匿名 提问于 1年 以前

朋友们,你知道在澳大利亚对家具质量有争议怎么办么?

如果和商家协商不成功,可以试试向澳大利亚家具协会 (Australasian Furnishing Association, AFA) 投诉。

前一段时间我搬进新房,在King Living买了沙发、餐桌、茶几和侧边柜。结果玻璃茶几当天就碎了,❤疼,还好没伤人。

我觉得这茶几设计有问题,虽然看着很好,但是极不稳定,稍微挪动就造成玻璃脱落,而且也没有提示信息。我给King Living打电话,他们不承认。店大欺客啊

我只好向AFA投诉。付了25澳币,提交材料。AFA指派了一名调查员,花了一周时间,调查结果是King Living同意退款。给AFA点个赞!

澳大利亚家具协会网址:https://australianfurniture.org.au

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